Tenant Fees Ban | Facts You Need To Know When Renting

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Published at : 18 Jan 2021
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On the 1st of June 2019, the Tenant Fees Ban comes into effect. In this video, The Property Ombudsman (TPO), Katrine Sporle, discusses with Phil Spencer, what this Tenant Fee Ban means for consumers, landlords and letting agents.

WHY INTRODUCE TENANT FEES BAN?
The Property Ombudsman explains that the government is introducing this ban (part of the Tenant Fees Act 2019) to provide more protection for the tenant, helping to avoid unfair rents, double charging, and other unscrupulous actions by letting agents or landlords.
It aims to get rid of rogue lettings agents for the benefit of consumers and the industry.

Learn more here: https://www.tpos.co.uk/news-media-and-press-releases/press-releases/item/the-property-ombudsman-issues-revised-codes-of-practice-2

HOW THE TENANT FEES BAN AFFECTS YOU
The new Tenant Fee Ban will apply to all new tenancies starting from the 1st June 2019
- It will apply to renewals of old tenancies if these are renewed after the date
- From the 1st June 2020, the Tenant Fee Ban will apply to all tenancies

UNDERSTAND THE TENANT FEES BAN
The renewed Codes of Practice by The Property Ombudsman replicates this new Act. Section 12 outlines clearly what letting agents are allowed to charge and it informs consumers what they can expect to be charged.
See the TPO website for more details: https://www.tpos.co.uk/members/codes-guidance

WHAT TO DO IF YOU HAVE A COMPLAINT
If something goes wrong and you believe you are still being charged unfairly, you have the right to complain. You can reach out by phone, email or online to The Property Ombudsman, visit: https://www.tpos.co.uk/consumers/how-to-make-a-complaint
and see here: https://www.tpos.co.uk/consumers/can-i-complain/wizards

FIND OUT MORE:
Read our blog on Tenant Fee Ban: How Much Will it Save Renters?: http://bit.ly/2YV6Ae2
Learn about tenancy applications: http://bit.ly/2KhkcMq
Discover what to do at the start of your tenancy: http://bit.ly/2YUwlev
the property ombudsmantpoKatrine Sporle

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