MOCK CALL PRACTICE: Handling An Irate Customer (SAMPLE DSAT CALL) | Interactive Session 6

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Rea Ninja
Published at : 14 Jan 2021
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MOCK CALL PRACTICE VIDEO 6 - This is the 6th mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below.

I made this "interactive" so that I'm not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it's a great preparation for you! :)

WATCH THE ENTIRE PLAYLIST HERE:
https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6

HERE'S THE EVALUATION VIDEO:
https://youtu.be/OM5uNwsEGYY

Here are the guide questions (also on pinned comment):
1. What was the customer's concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you're the agent, what will you do differently?

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NEED SOME HELP IN GETTING HIRED? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips

EMAIL ME TO PURCHASE: reagene.biz@gmail.com

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LET'S KEEP IN TOUCH!
FB PAGE: http://fb.com/reaninja
FB GROUP: http://bit.ly/CCN-FB-Group-Newbies

MY PERSONAL CHANNELS:
VLOG: http://youtube.com/ReaAlducente07
INSTAGRAM: http://instagram.com/reagenes

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MUSIC:
https://www.soundcloud.com/ikson
https://www.bensound.com

If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. :)

Thanks so much for watching. See you again! ♥ PS: IMPORTANT! PLS. READ BELOW. ♥

I HAVE A NEW WEBSITE. You might notice that in the description above, it still shows callcenterninja.com. The new website is trainercreative.com but I'm still working on it, whew! Hope to have it up by end of the year (December 2019) OR early next year (January 2020).

You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Kindly email me so that I can help you right away: reagene.biz@gmail.com ♥

THANK YOU!! Love you!
mock call samplemock call call centermock call video

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