How to Apologize
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Published at : 15 Dec 2020
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If you want to learn more about why apologies matter, and how to apologize gracefully and with sincerity, read the article at www.mindtools.com/apologize
It can be difficult to apologize. After all, no one likes to admit that they are in the wrong. But saying "sorry" is essential for restoring trust, rebuilding relationships and improving morale.
Taking responsibility for your actions can also help you to build your self-confidence, and to restore your integrity in the workplace.
So, in this video, we'll look at a four-step approach designed by psychologists Steven Scher and John Darley that can help you to apologize sincerely and with grace:
1. Express remorse.
2. Admit responsibility.
3. Make amends.
4. Promise that it won't happen again.
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