CRB Application Change | Phone Lines Closed, Some Canadians Locked Out of Accounts [December 21st]

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Russell Matthews
Published at : 22 Dec 2020
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As of today's new CRB application opening up for the sixth period of the benefit, it seems that some people have been experiencing problems with apply via the phone.

As of now, it seems that only people who have not ever (or at the very least, have not recently) used an online CRA account for benefit applications, will be able to access the phone application.

So if the CRA has record of you having and using an online CRA account, it seems that you will no longer be able to apply via the phone as an alternative option.

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This change could negatively impact some groups of applicant, who either no longer have access to their CRA account (due to being locked out for a number of reasons) will have to wait to solve the problems with their CRA account before applying for the benefit. This will also delay when they will receive the funds.


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DISCLAIMER: This video is intended to be used for entertainment purposes only, and is not to be interpreted as advice, financial or otherwise. Any decision made by an individual about their finances or benefit applications is entirely at the discretion of that individual. Russell Matthews does not warrant or represent that any information is accurate. This description contains affiliate links, and if you purchase an item, a portion of the sale will go towards supporting the channel, at no additional cost to you. Russell Matthews is a registered real estate sales representative with eXp Realty in Ontario, Canada.
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